FAQ

Fastest solution if my eSIM doesn’t work
  • Restart your device.
  • Ensure you are connected to Wi-Fi.
  • Check if the activation was completed correctly in settings.
  • Turn on and off airplane mode to reset your connections.
  • Check your email for any previous communications from your carrier that may contain the QR code or activation details.
  • Contact your carrier directly to request a new QR code or activation information.
  • Network congestion during peak usage times.
  • Poor signal strength in your area.
  1. Go to Settings > Network & Internet > Mobile Network > Advanced > Access Point Names (APN).
  2. Select or add a new APN using the settings provided by your carrier.

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Where can I find EID and IMEI of my phone?
  • Go to Settings > General > About.
  • Scroll down to find both EID (for eSIM) and IMEI numbers listed there.
  • Your phone may be locked to a specific carrier that does not support eSIM activation.
  • Incorrect activation procedures were followed; ensure you are using the right method for installation.

Yes, you can purchase an eSIM and choose not to activate it immediately. After buying, you will receive a QR code or activation link via email, which you can use to activate the eSIM when you’re ready.

Yes, you can keep your existing WhatsApp or Telegram number while using an eSIM. These apps are linked to your account rather than your SIM card, so as long as you maintain access to your original phone number (for verification), you can continue using those services.

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we aim to simplify your travel experience by providing affordable, hassle-free mobile data solutions. Whether your jet-setting for business or exploring new destinations for leisure, we ensure you stay connected without the stress of expensive roaming fees or local SIM cards.

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